Shipping

We offer free shipping for New Zealand orders over $250. A shipping and handling fee for smaller order is charged at $35.99 and standard shipping over $100 is $29.99

Depending on stock levels, we sometimes ship products from different warehouses for one order. Both tracking numbers will be available at your ProHorse account page.

Our new backorder policy only allows customers to wait up to 90 days for an item to come back in stock, if it is longer than that - the order will be refunded and the customer will have to order it again once available

No we don't offer express shipping on our products due to their size and weight.

All orders are processed and sent within 48 hours. Delivery dates range between 7-14 business days.

Your tracking number will show up on your Prohorse order page. It can sometimes take up to 3 days for the tracking number to update in our system.

Yes, we ship all over the world. Shipping costs will apply for orders under $400 and will be added at checkout.

Returns

Yes we offer hassle free returns on all of our orders provided that you return it 90 days after receiving your order, the product and packaging is in its original condition and it was not a clearance item.
Process your return here.

Your refund or exchange will be processed the same day we receive your parcel.
Depending on which payment method you used (Afterpay, paypal, Credit card) it might take up to 3 days for the funds to hit your account.

Prohorse does not cover the cost of return shipping. We do however cover the cost of the shipping for your exchange.

We pride ourselves in quality products that will last. If the quality of the product or our service does not meet your expectations we will accept returns passed the 90 day return policy and provide full refunds or compensate you in a way that is agreed on between yourself and us.

Payment Options

Afterpay allows you to purchase an item now, and pay it off over 4 instalments interest free. Once you get to the checkout page, just click checkout with 'Afterpay' and it will redirect you to their sign up page.

Yes all orders up to $2000. If you want to use Afterpay for larger orders or saddles please send us an email and we will set this up for you.

General

We currently only sell through our online store www.prohorse.co.n
z

No, we sell online only.